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To save you a little time here are answers to the most frequently asked questions …

Cat Sitter Asheville NC

How do I schedule services?

Once you have been set up as a client scheduling is very easy.  If you are a new client a New Client Intake is required at least 7 days prior to your first pet sitting.  Call 828-216-0161 to schedule.

Current clients – please Call, Email or use the online portal to schedule services.

Do you board cats?

Your cats will tell you – they prefer the comforts of home, and are happiest and less stressed when they remain at home. 

I come to your cats, and care for them in your home. I am bonded, insured AND background checked.

How many visits per day does my cat need?

While your pet’s visit schedule is entirely up to you, here are my recommendations.

Most healthy cats will do very well with one visit per day.  Cats can sometimes get themselves into sticky situations, and there are several health issues which can progress very quickly and endanger your cat’s welfare. 

Cats with special medical needs, special diets or who may need extra attention should have two visits per day.

We require a visit to care for your cats at least once every 24 hours.  We do not offer Every-Other-Day kitty visits.Cat Sitter in Arden NC

My cat requires insulin for diabetes.  Do you administer medications?

Yes, I am trained and very experienced with administering insulin for diabetic cats.  Administering meds is done to your cat’s comfort. 

There may be some cases, like when a cat is extremely fearful or aggressive when I may not be able to assist with injections.  In these cases I will likely recommend medical boarding, so your cat can receive her lifesaving medications under the supervision of a Veterinarian.

Do I need to give you a key to my home?

Meow Cat Sitting requires at least one (1) key to your home.  Your key is kept on file for future pet sittings, identified with a secure code and kept in a secured location.  Garage door openers, touch pads and alarm FOBs are not acceptable forms of home access.  There have been many occasions when door openers and keyless entry systems have failed us. 

For clients who live in gated / secure apartment communities that use magnetic door locks or pass keys we still require copies of the key and FOB/card to keep on file. All related costs are responsibility of the Client.

How / When do I pay for services?

If this will be your FIRST pet sitting with Meow Cat Sitting, payment will be collected in-full at, or immediately after your New Client Intake. 

For all future pet sittings, payment is due in-full on the first day of the pet sitting.  Your card on file will be billed for the full amount will be billed on the first day.

What is your cancellation policy?

Due to the unique nature of cats-only sitting, it is not often that an appointment can be filled when cancelled within a week of the start date.  Your cat sitter plans her life around the needs of your cats, and will turn away business once the schedule has filled. Thus the need for the following cancellation policy:

Meow Cat Sitting Cancellation Policy:

Cancellations are accepted by phone or email only.  No texting.

There are NO Refunds if you cancel your First pet sitting with Meow Cat Sitting. No exceptions. Your first Pet Sitting will be billed in-full at, or immediately after we meet for your New Client Intake.

All other regular, non-holiday Pet Sitting Services are subject to a one (1) week/7 day cancellation period. The Cancellation period begins seven days before the first day of the service period. Client is responsible for half (50%) of the total invoice if services is canceled within the 7 day time period.

Holiday Pet Care Cancellation – Holiday cancellations must be received no later than 14 days prior to the start of the pet sitting. No exceptions. There will be NO REFUND for cancellations received within the 14 days prior to the start of your pet sitting. This policy applies to the following Holidays: New Year’s Eve & Day, Thanksgiving weekend, Christmas Eve & Day.

Dog Walks may be cancelled up to 8am the day of the dog walk. Cancellations received after 8:00am will be charged 100% of the fee for that day’s walk.

How do you handle Cat Medical Emergencies?

At the New Client Intake we will ask you to sign a Veterinary Care Agreement that gives us permission to transport your pet to the appropriate animal hospital for the situation.

If your cat is suffering and Non-Life Threatening health issue, we will call you to discuss the situation and make a plan. In these situations we will usually take your cat to their regular veterinarian unless care is required after hours or their Veterinarian is outside the Asheville area.

If your cat is suffering a Life Threatening situation (trauma, heart issue, is unresponsive, choking, in shock or bleeding) we will transport them to REACH Emergency Veterinary Hospital, then call you once they are in the care of veterinarians.

We are experienced in managing animal emergencies, and Pet First Aid & CPR certified.

There are additional fees applied for veterinary care trips and any additional visits required once your pets are home again.

Are there Cat Sitting Assignments you won’t do?

Each Cat Client relationship is considered on a case-by-case basis.  Your Cat’s needs always come first, and Meow Cat Sitting is equipped to manage care for special needs pets, post-op care and administering medications.  There are some instances where Meow Cat Sitting my choose not to take on a new client or provide service.

For the consideration of all the animals in our care, our staff and all of our other human clients we do not accept cat sitting assignments for households where smoking occurs inside the home.

I have an alarm and cameras on my house.

I am happy to help keep your home safe by setting your alarm system between visits. I am familiar with several styles of alarm systems, and confident with operating them. 

Many alarm companies will allow you to set up a code just for the pet sitter. I do not want to know your master code.  Prior to your New Client Intake, please set up a separate alarm code for “Pet Sitter” use.  For your security, I do not accept remote alarm FOBs. 

Please tell me if you have cameras in the house. I do not mind being on camera, but appreciate knowing they are there.

How far in advance should I schedule services?

We always advise current clients to make reservations at least 5 days in advance, especially for cat sitting during the Summer months, and peak holidays.  But, Life sometimes sends us last minute stuff…

Your cats are very important to me, so I will always do my best to accommodate last minute requests from current clients. For requests that come in 48 hours or less prior to your departure there may be an additional Last Minute Reservation fee.

New clients:  A New Client Intake is required at least 7 days prior to the start of your first Cat Sitting. If it is short notice, and I cannot accommodate your request at this time I will certainly be happy to help another time in the future.