FAQs

The first step is to call us 828-216-0161 or complete our New Client Form to set up an account in our Client Portal. Once we’ve had a chance to talk about your cats and determine if we’re the right fit, then your account will be approved and we’ll schedule your New Client Intake visit. A meet & greet where we’ll meet face to face, meet your cats and complete your New Client set up.

While your cat’s visit schedule is entirely up to you, most healthy cats will do very well with one visit per day. 

Cats can sometimes get themselves into sticky situations, and there are several health issues which can progress very quickly. Therefore, we require a visit to care for your cats at least once every 24 hours.

Cats with special medical needs, special diets or who may need extra attention may need visits twice per day. 

Meow Cat Sitting has a limited number of Twice-A-Day Visit spots for new customers, at this time.

I always advise current clients to make reservations at least 14 days in advance, especially for cat sitting during the Summer months, and peak holidays.  But, Life sometimes sends us last minute stuff…

Your cats are very important to me, so I will always do my best to accommodate last minute requests from current clients. For requests that come in 72 hours or less prior to your departure there may be an additional Last Minute Reservation fee.

New clients:  A New Client Intake is required at least 14 days prior to the start of your first Cat Sitting. If it is short notice (with 7 days) I usually cannot accommodate your request because my schedule fills 2-6 weeks out depending on the season. However, I will certainly be happy to help another time in the future.

If you are looking for a cat sitter but not sure of your travel dates just yet, we can still complete the new client intake process - so you’re ready to go for future cat sitting visits.

Your cats will tell you – they prefer the comforts of home, and are happiest and less stressed when they remain in their familiar environment. 

We do not board cats. Your cats remain safe, comfortable and healthy at home, and we travel to them for everything.

Yes, I am trained and very experienced with administering medication to cats. Administering meds is done to your cat’s comfort.

There may be some cases, like when a cat is extremely fearful or aggressive when I may not be able to safely administer meds or injections.  Each cat is considered case by case.

New Clients - Payment for your FIRST pet sitting with Meow Cat Sitting is billed in full, after the New Client Intake.

For all future services payment is due, in full, on the first day of your pet sitting. Your payment card on file will be charged in full on the first day of the pet sitting. We accept all major credit cards and Visa or MC debit cards.

If your cat is suffering a medical situation or emergency, our job is to assess the situation and transport your cat to receive Veterinary care.

At the New Client Intake we will ask you to sign a Veterinary Care Agreement that gives us permission to transport your pet to the appropriate animal hospital for medical treatment.

If your cat is suffering and Non-Life Threatening health issue, we will call you to discuss the situation and make a plan. In these situations we will usually take your cat to their regular veterinarian unless care is required after hours or their Veterinarian is outside the Asheville area.

If your cat is suffering a Life Threatening situation (trauma, heart issue, is unresponsive, choking, in shock or bleeding) we will transport them to the closest Emergency Veterinary Hospital, and keep in touch with you once they are in the care of veterinarians.

We are experienced in managing animal emergencies, and Pet First Aid & CPR certified.

There are additional fees applied for veterinary care trips and any additional visits required once your pets are home again.

Two-weeks (14-day) notice of cancellation or change is required for all Cat Sitting/Pet Sitting services. The cancellation period begins two weeks/14 days before the first day of your scheduled services. This policy applies to all services scheduled, and is applicable whether the reservation is being changed, cancelled in-part, or cancelled completely.  Cancellation Fees – when applicable – are billed when notice is received.

Cancellation Fees: 

• Cancellations and/or changes received 7-13 days out – the client is responsible for half (50%) of the total invoice for scheduled services being canceled.

• Cancellations and/or changes received 6 days or less from the start of the pet sitting – the client is responsible for the Full amount (100%) of the total invoice for scheduled services being canceled.

Cancellation fees are nonrefundable and cannot be applied as credit towards future services.

We utilize a key-free system, and require two methods of entry into your home.  

We prefer Keyless entry (door touchpad code), garage door codes, and/or keys in a lockbox. Meow Cat Sitting offices do not keep keys, alarm fobs or garage door openers on file for security purposes.

If your home is not equipped with Keyless entry (door touchpad) or a garage door code, we ask that you store the keys on your property utilizing a lock-box.   Customers are responsible for the purchase and maintenance of the lock box and keys.

We are happy to help keep your home safe by setting your alarm system between visits.  

Please tell us if you have cameras in the house. We do not mind being on camera, but appreciate knowing they are there.

Each Cat Client relationship is considered on a case-by-case basis.  Your Cat’s needs always come first.  There are some instances where Meow Cat Sitting may choose not to take on a new client or provide service.

For the consideration of all the animals in my care, and for my other human clients I do not accept cat sitting assignments for households where smoking occurs inside the home.